Come questions, answered.
Twelve grouped answers covering install, account, games, payments, support and responsible use. Every answer reflects what the source app currently exposes.
Install and account
How do I install Come?
Open the verified access route using the orange button. The link is the first-party install path for eligible Indian players.
What documents do I need for KYC?
Aadhaar, PAN or Voter ID. The wallet defaults to INR after verification completes.
Is the app 18+?
Yes. The Come access route includes an age and state-eligibility check before install.
Games and lobby
How many games are in the lobby?
973 verified titles across 8 providers - Evolution, JILI, PG SOFT, Pragmatic Play, Fachai, YellowBat, KOOLBET and Originals.
Can I filter by provider?
Yes. The /games/ page exposes a tablist filter and updates the result count live.
What is RTP?
RTP is the theoretical return-to-player figure published by the provider. The lobby shows the same number on each game profile.
Payments and VIP
What is the welcome bonus?
Three deposit tiers starting at ₹100, combining deposit cash, Gullak and a fantasy voucher. The bonus applies at the first deposit.
How are withdrawals processed?
UPI withdrawals process within the published window. VIP tiers add fee-free and priority withdrawal up to ₹50 Lakhs.
When does VIP enrolment start?
Auto-enrolment starts once total bets exceed ₹1,000. The first level reached appears inside the wallet under the VIP tab.
Responsible use and support
How do I set a deposit limit?
Open the responsible-use area inside the wallet. Daily, weekly and monthly limits can be configured at any time.
How do I self-exclude?
Use the self-exclusion tool inside the responsible-use area. Cooling-off and permanent options are available.
How do I reach support?
Open the in-app support desk at /contact. Replies appear in the same conversation.
Need a specific answer?
Open the in-app support desk to send a question to the team. Replies appear in the same conversation.
Contact Come
Where Come is available, and where it is not.
Come operates under the Indian skill-game categorisation and is open to 18+ players in permitted Indian states. The eligibility check happens at install and again at deposit. If you are in a state where skill-game apps are restricted, the wallet will block deposits and the support desk will not override the block.
Permitted and restricted states
Permitted states include the major fantasy and rummy markets. The list is reviewed when state policy changes, so always check the in-app eligibility screen before assuming access. The Come access route is the only entry point that surfaces the current state rules.
How to check eligibility
Open the verified access route, attempt registration with a valid Indian mobile number, and complete the in-app state check. If your state is restricted, the screen will show the relevant policy and stop the registration flow.
Where Come is available, and where it is not.
Come operates under the Indian skill-game categorisation and is open to 18+ players in permitted Indian states. The eligibility check happens at install and again at deposit. If you are in a state where skill-game apps are restricted, the wallet will block deposits and the support desk will not override the block.
Permitted and restricted states
Permitted states include the major fantasy and rummy markets. The list is reviewed when state policy changes, so always check the in-app eligibility screen before assuming access. The Come access route is the only entry point that surfaces the current state rules.
How to check eligibility
Open the verified access route, attempt registration with a valid Indian mobile number, and complete the in-app state check. If your state is restricted, the screen will show the relevant policy and stop the registration flow.
Travel and temporary moves
If you travel across state lines, the wallet re-runs the state check at the next login. Some states treat short visits as non-resident and block access even if your home state is permitted. Always check the wallet status when you change location.
Edge cases and unusual situations.
Below are answers to less common questions. If your question is not listed, the support desk can route you to the right resource.
| Situation | What happens |
|---|---|
| Travel across state lines | Wallet re-runs the state check at next login |
| Two devices, same account | One session at a time; second login kicks the first |
| Bonus not credited at deposit | Check eligibility; some states disable bonus participation |
| KYC rejection | Re-upload a clear photo of the front of the document |
| Forgot mobile number | Support desk can recover via KYC verification |
| Stuck withdrawal | Check VIP tier limits and UPI destination |
If your situation is not listed, the in-app support chat is the fastest path. Sensitive situations (KYC re-verification, account recovery) are escalated to the dedicated team.
State rules and updates
State rules change frequently. Always verify eligibility at the verified access route before installing. If your state changes status after you have an active account, the wallet blocks new deposits and bonuses until the eligibility screen clears.
Travel and access
If you travel across state lines, the wallet re-runs the state check at the next login. Some states treat short visits as non-resident and block access even if your home state is permitted. Always check the wallet status when you change location.
Documents, limits and processing windows.
KYC is required before the first withdrawal on Come. Acceptable documents include Aadhaar, PAN, Voter ID and Passport. The wallet defaults to INR after KYC completes; USDT is supported for users who opt into the crypto rail. Each KYC submission is reviewed within the published processing window - if a document is rejected, the wallet surfaces the reason and lets you re-upload a clearer photo of the same document.
Withdrawal limits are tied to VIP tier. Standard users follow the platform's published processing window. VIP tiers add priority processing, fee-free withdrawals up to a per-day cap, and elevated ceilings up to ₹50 Lakhs for the top tier.
UPI and banking
UPI is the primary funding rail on Come. The wallet accepts deposits from any Indian UPI handle, and withdrawals route back to the same UPI handle used at deposit. Banking partners follow standard Indian KYC and AML rules - large withdrawals may trigger additional review.
Bonus participation
The welcome bonus combines deposit cash, Gullak credit and a fantasy voucher. Bonus participation is opt-in: you can deposit without taking the bonus. Some restricted states disable bonus participation at the eligibility check - this is policy, not a bug.
